Effective Date: 04/12/2026
Last Updated: 04/12/2026

USFix Appliance Repair, a DBA of USFix Services LLC (“USFix,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• visit our website,

• submit a service request,

• contact us by phone, text message, email, or web form,

• schedule or receive service from us,

• make a payment, or

• otherwise interact with our business.

By using our website or providing your information to us, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or submit your information through it.

1. Information We Collect

We may collect the following categories of information:

A. Contact Information

We may collect personal contact information such as:

• name,

• phone number,

• email address,

• service address,

• billing address.

B. Service Information

We may collect information related to your service request and service history, including:

• appliance type,

• brand,

• model number,

• serial number,

• issue description,

• service history,

• scheduling details,

• estimates, invoices, or approvals,

• photos, videos, or notes related to the appliance or service location.

C. Communication Information

We may keep records of communications between you and USFix, including:

• emails,

• text messages,

• web form submissions,

• appointment confirmations,

• technician notes,

• customer support communications,

• estimate and invoice communications.

D. Call Recording Information

Calls with USFix may be recorded or monitored for quality assurance, training, scheduling accuracy, customer service, service documentation, billing support, and dispute-resolution purposes, where permitted by law.

In some cases, calls or leads routed through third-party service providers, platforms, or lead-generation partners may also be recorded or monitored by those providers under their own notices, policies, and legal requirements.

When required by law, notice of recording will be provided at the beginning of the call.

E. Payment Information

If you make a payment, your payment information may be processed by a third-party payment processor or payment platform. We do not store full payment card information on our own website or systems unless specifically stated otherwise.

F. Website Usage Information

When you visit our website, we or our service providers may automatically collect certain technical and usage information, such as:

• IP address,

• browser type,

• device type,

• operating system,

• referral source,

• pages visited,

• time spent on pages,

• clicks, interactions, and general website activity.

G. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, or similar technologies to improve website functionality, remember user preferences, analyze traffic, and support advertising or remarketing.

2. How We Use Your Information

We may use your information for business and operational purposes, including:

• to respond to inquiries,

• to schedule, confirm, and provide appliance repair or related services,

• to communicate about appointments, technician arrival, service updates, estimates, invoices, warranty matters, and follow-up,

• to process payments,

• to maintain customer, scheduling, and service records,

• to improve our website, customer experience, and business operations,

• to send service-related text messages or emails,

• to send promotional or marketing communications where permitted and where you have opted in if required,

• to document communications or service-related matters,

• to support billing, collections, chargeback response, and dispute resolution,

• to enforce our Terms & Conditions,

• to protect our rights, customers, technicians, systems, and business operations,

• to comply with legal obligations.

3. SMS, Calls, and Service Communications

If you provide your phone number to us, we may contact you by phone or text regarding:

• appointment scheduling,

• appointment reminders,

• technician arrival updates,

• service follow-up,

• estimate approvals,

• invoice or payment notifications,

• warranty-related communication,

• customer support.

If you separately consent to receive promotional or marketing text messages, we may also send those.

Message and data rates may apply depending on your mobile carrier.

You can opt out of non-essential marketing text messages at any time by replying STOP or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding service-related, transactional, scheduling, billing, or account-related matters necessary to provide or manage your service.

4. Housecall Pro and Other Service Providers

We may use trusted third-party service providers, business tools, and software platforms to help operate our business and provide services efficiently.

These may include providers for:

• field service management,

• scheduling,

• customer communication,

• invoicing,

• payment processing,

• website hosting,

• analytics,

• advertising,

• CRM or customer records,

• lead handling and call-routing.

For example, we may use Housecall Pro and similar service tools to manage scheduling, customer communication, invoices, payments, and service records.

These providers may access or process personal information only as reasonably necessary to perform services for us, subject to their own contractual, operational, and legal obligations.

5. Lead Sources and Third-Party Platforms

Some customer inquiries, calls, or leads may come to USFix through third-party platforms, advertising partners, directories, or lead-generation providers.

When this happens, those third parties may collect, process, route, record, or share information according to their own privacy policies, notices, terms, and legal requirements.

USFix is not responsible for the privacy practices of third-party platforms before information is transmitted to us. We encourage users to review the privacy policies of any third-party platform through which they submit information or contact us.

6. How We Share Information

We do not sell your personal information for money.

We may share your information only as reasonably necessary in the following situations:

A. Service Providers

We may share information with trusted third-party vendors and platforms who help us operate our business, such as providers for:

• website hosting,

• web forms,

• appointment scheduling,

• field service software,

• payment processing,

• email delivery,

• text messaging,

• analytics,

• advertising,

• customer communication,

• call-routing or lead-handling tools.

B. Legal, Billing, and Safety Reasons

We may disclose information if reasonably necessary to:

• comply with law, court order, subpoena, or legal process,

• respond to lawful government requests,

• protect our rights, safety, property, technicians, customers, or operations,

• detect or prevent fraud, abuse, unauthorized activity, or misuse,

• support collections, billing disputes, chargebacks, insurance matters, or service-related claims.

C. Business Transfers

If our business is sold, merged, reorganized, transferred, or its assets are involved in a transaction, information may be transferred as part of that process, subject to applicable law.

D. With Your Direction or Consent

We may share information when you specifically request, direct, or clearly consent to that sharing.

7. Google Ads, Analytics, Cookies, and Advertising

We may use Google Ads and related advertising or analytics tools to:

• measure ad performance,

• understand website traffic,

• improve advertising effectiveness,

• show ads to users who previously visited our website,

• better understand how visitors interact with our site.

These tools may use cookies, pixels, tags, or similar technologies.

We may also use analytics tools or website performance tools provided by third parties.

You may be able to control cookies or certain tracking technologies through your browser settings. Disabling some cookies may affect website functionality.

You may also be able to manage certain ad settings through Google or other platform tools.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing requested services,

• maintaining customer and service records,

• scheduling and follow-up,

• warranty support,

• accounting and tax purposes,

• legal compliance,

• fraud prevention,

• dispute resolution,

• maintaining records of consent, communication, and transactions.

Different categories of information may be retained for different periods depending on business, legal, operational, tax, warranty, or dispute-related needs.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, storage system, software platform, or method of transmission is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Requests

You may contact us to:

• update or correct your contact information,

• ask questions about the information we have about you,

• opt out of marketing emails or marketing texts,

• request deletion of certain information, subject to legal, tax, warranty, fraud-prevention, chargeback, dispute, and recordkeeping requirements,

• ask questions about our privacy practices.

We may need to verify your identity before responding to certain requests.

11. California Privacy Notice

If you are a California resident, California law may provide additional rights regarding personal information collected by covered businesses, including rights to know, delete, correct, and opt out in certain situations.

USFix does not sell personal information for money.

If you are a California resident and wish to submit a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 18.

We do not knowingly collect personal information directly from children under 18 through our website. If we learn that we have collected personal information from a child in a manner that requires deletion under applicable law, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, maps, scheduling tools, review platforms, social media pages, or service providers.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

14. No Public Walk-In Office

USFix Appliance Repair is a mobile service business and does not maintain a public walk-in office for customer visits.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, vendors, tools, legal obligations, or service operations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

USFix Appliance Repair
DBA of USFix Services LLC
Mobile service business — no public walk-in office
Phone: (360) 910-4285
Email: usfixrepair@gmail.com
Website: https://usfixservices.com